Terms of Service

Last updated: April 21, 2026 · Governing Law: India

1. Acceptance of Terms

• •By registering or using ShipKaro, you agree to these Terms of Service and our Privacy Policy.
• •If you are using ShipKaro on behalf of a business, you represent that you have authority to bind that business.
• •We reserve the right to modify these terms with 30 days notice. Continued use constitutes acceptance.

2. Services

• •ShipKaro provides a technology platform connecting sellers with courier services for shipment booking, tracking, and management.
• •We are a technology intermediary, not a courier company. Actual delivery is performed by partner couriers.
• •Service availability is subject to courier partner serviceability in your area.
• •We reserve the right to refuse service to any user at our discretion.

3. Seller Obligations

• •You must provide accurate sender, receiver, and product information for all shipments.
• •You are responsible for proper packaging of shipments. ShipKaro is not liable for damage due to inadequate packaging.
• •You must not ship prohibited items including: weapons, narcotics, counterfeit goods, live animals, hazardous materials, or items prohibited by law.
• •You are responsible for GST compliance on your sales. ShipKaro provides GST invoices for shipping charges only.
• •COD amounts must accurately reflect the actual product price. Inflated COD amounts are prohibited.

4. Payments & Wallet

• •Wallet recharges are non-refundable except in cases of platform error.
• •Shipping charges are deducted at the time of shipment creation.
• •COD remittances are processed within 2-7 business days after delivery confirmation.
• •ShipKaro reserves the right to hold COD remittances in cases of suspected fraud or disputes.
• •Disputed charges must be raised within 30 days of the transaction.

5. Liability & Indemnification

• •ShipKaro's liability for lost or damaged shipments is limited to the declared value or Rs.5,000, whichever is lower.
• •We are not liable for delays caused by courier partners, natural disasters, strikes, or government actions.
• •You agree to indemnify ShipKaro against claims arising from your use of the platform, including prohibited shipments.
• •ShipKaro is not liable for indirect, consequential, or punitive damages.
• •Our total liability in any calendar month shall not exceed the shipping charges paid by you in that month.

6. Prohibited Activities

• •Attempting to reverse-engineer, hack, or disrupt the platform.
• •Creating multiple accounts to circumvent restrictions.
• •Using the platform for money laundering or financial fraud.
• •Submitting false shipment information or fraudulent COD orders.
• •Sharing API keys or account credentials with unauthorized parties.

7. Intellectual Property

• •ShipKaro, its logo, and platform are owned by ShipKaro Technologies Pvt. Ltd.
• •You retain ownership of your business data. You grant ShipKaro a license to process this data to provide services.
• •You may not use ShipKaro's branding without written permission.

8. Termination

• •Either party may terminate the account with 30 days written notice.
• •ShipKaro may immediately suspend accounts for fraud, prohibited shipments, or violation of these terms.
• •Upon termination, pending shipments will be completed. Wallet balance will be refunded within 30 days.
• •Data will be retained as required by law after account closure.

9. Dispute Resolution

• •Disputes should first be raised through our support system at support@shipkaro.com.
• •Unresolved disputes will be subject to arbitration under the Arbitration and Conciliation Act, 1996.
• •Arbitration will be conducted in Hyderabad, Telangana.
• •Courts in Hyderabad, Telangana have exclusive jurisdiction for any legal proceedings.

10. Governing Law

• •These terms are governed by the laws of India.
• •The Information Technology Act, 2000 and Consumer Protection Act, 2019 apply where relevant.
• •For enterprise clients, specific SLA agreements supersede these general terms where they conflict.